mrs2be.ie

[izzyrose]

Hi Girlies,

I'm new on here and i'm getting married next feb. We booked our venue and paid our deposit, but when they sent us our confirmation letter there were a few mistakes on it.. one was we asked for 30 rooms to be blocked for us and they only blocked 25 and another was they said we chose turkey, ham and fish as our main course choice.. we never did. So i finally got around to e-mailing the wedding co-ordinator about the mistakes and i got a shock when she told me our main's choice is limited to turkey, ham and fish with beef available with a supplement. I nearly had a stroke! When we provisonally booked our date we booked an all inclusive package and i must admit we got a fantastic deal 50 euro a head for 4* hotel with amazing extra's but one of the reasons we chose the hotel was they were offering a choice of main dish with no extra cost. On our original visit to see the hotel the co-ordinator handed us a brochure with the menus included and told us we could mix and match from 4 set menu's. Today i was told turkey, ham and fish and anything extra will be charged for. Surely they can't do this when the package we agreed on said choice of main menu with no extra cost.. It didn't say choice of turkey ham or fish. We have paid 1000 euro as our deposit. I feel that because we are a special offer package wedding party that they are trying to change the rules. What do you girls think i should do? Some advice would be greatly appreciated..One of the most important things to me on the day is that everyone enjoys their meal and i wanted to serve them something that myself and hubby to be had chosen instead of a meal that we don't want being forced on us. I HATE fish too and i really don't want it served at my wedding, the smell makes me feel ill!

[ditzy wife]

do you have anything in writing to prove what you had discussed ? even your own notes that you could show back to the co-ordinator, as in "these are the details that we discussed, why have your's changed ?" you will have to argue this and stand your ground and state that you paid a deposit on these terms, and that they have changed so if push comes to shove you want your deposit back

[HereWeGo]

Did you sign a contract when you paid the deposit? Anything on it about that? And the brochure you got about the special deal - is anything mentioned on that about what included in the package, including number of rooms allocated orbeing 'stuck' with certain foods? I must say i'd dig my heals in - you put a deposit down in good faith based on what ye were offered at the time - they can't start changing things. Ask for an appointment with the hotel Manager if not joy. Could it be that there is a new wedding coordinator now, who thinks he/she knows what they're talking about, and is basing the deal on the current offer as opposed to what ye agreed to at the time of your booking?

[086mummybear]

I would absoloutely tell them what I want/ don't want. That's ridiculous! You agreed to use this hotel on the understanding that you would be served a main meal that you actually enjoy!! You really need to speak to the hotel manager and explain the problem, if they come out with the usual 'my hands are tied' shite then say 'well i'm not serving my guests any food that i'm unhappy with, i'd like my deposit back and we'll use a different hotel who are happy to accommodate for us, thank-you very much'.

[izzyrose]

Thanks for all your replies.
I think we did sign a contract. I have the orginal brochure with the set menus we were told we could choose from that were circled by the co-ordinator. The hotel offered some amazing extra's as part of the deal.. It was obviously an incentive for people to book wedding's in the "slow periods". I'm startting to worry now about the rest of the "perks" we were promised. I e-mailed the co-ordinator back last night and basically told her that that's not what we were offered and i'm not happy with what she is now trying to offer us. I still haven't heard anything back yet. I'm not going to accept an altered version of what we were promised though! I have mother in law to be waiting in the wings to swoop in and kick some arse if need's be!

[086mummybear]

That's great that you have proof of everything, they can't go back on their word hun, otherwise you could get them into DEEP trouble!

[ko82]

wow! thats nuts! my hotel kinda gave me the impression that the menu ive picked is not set in stone and im gettin married next march. they havent sent me anything? just says in some of the terms and conditions that menus have to be finalised one month before the date or something like that....

[MrsEL10]

They can't go back on what they have offered. Let us know how you get on

[086mummybear]

No that's a good thing hun, so that you can change something if you're unhappy with it! They put that there to make sure you have decided on exactly what you want before they take your final numbers have to go ordering stuff!

[im married]

i would def be wnting to meet them and go over EVERYTHING that they offered and make sure your still getting them

[mrsb2b]

there is something about an agreement that it is void if the two partys were under different understandings!
they cant do that to you! you booked thm under the knowledge that you would get a choice, and they cant just change it on you! i would arrange a meeting asap and re-do the whole agreement!!

[Cheekymrs10]

oh thats not good i would not be impressed with that at all.
At least you have the original offers. If i didnt get a response on email in the nxt day or so id go down and talk to her with all you bits and pieces on what u originally agreed and get her to confirm all there and then. Thats not good form on their behalf. Even if she agrees to all now make sure and let her know u r not happy at having to go over all again.

Let us know how u get on.

[trees]

i know its already been said but have you anything in writing when u signed the contract with them when you gave them the deposit.
or mayb pick up their wedding brochure and read the fine print...